Privacy Policy
Your privacy matters to us at EmberRidgeFlow
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
EmberRidgeFlow respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We protect your personal data seriously and apply suitable technical and organizational measures to safeguard it. This includes secure storage, encrypted communications, and limited access to personal data within our organization.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during communication between your browser and our infrastructure.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we deploy robust security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal data.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: roughly three years after last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or approximately two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings in your browser. Note that turning off some cookies may impact how the site works. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to third-party websites or services. This privacy policy covers only EmberRidgeFlow and our site. We are not responsible for the privacy practices of external sites.
We encourage you to read the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will amend the "Last Updated" date at the top of this document.
We invite you to periodically review this policy to stay aware of how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Reach Us About Privacy
EmberRidgeFlow Privacy Team
65 Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0999
For questions related to privacy, please put "Privacy Request" in the subject line and include as much information as you can about your request. We strive to reply to all privacy requests within seven business days.